How would you rate
"Great location. Clean facilities."
"The location was stunning. The activity leader's were fantastic the kids loved them. The estate seemed safe for kids which is always a worry. The activities were fun and engaging."
"The lodges were excellent and very well maintained."
"Views were amazing, cabin clean & tidy. Let down by poor customer service and lack of knowledge of their business brand."
"Kids facilities, lovely location"
"We paid over seven hundred pounds thinking we would be in superior accommodation such as a lodge or luxury caravan but instead we were placed in the courtyard in number 2. First impression as we drove up to it was it looked very dated and run down on the outside and it was similar on the inside. It felt like it was staff quarters. On the second day we arrived back to find the radiator in the kitchen lying on the floor,this was due to heavy rain ingress into the back of the plasterboard and resulting in the fixings being weakened. There was no internet and phone signal poor and we arrived with no towels thinking they would be provided although we did manage to borrow some from leisure. We couldnt complain to reception as we left before it opened and closed when we returned at night. We also thought we would try the mexican restaurant when we got there it was closed.One night we tried the goil inn only to have to wait for an hour for our meal due to kitchen backing up . All in all a bad experience and would not recommend it to anyone."
"The accommodation was good on the whole but there was not enough space on the deck to use the table and chairs comfortably!!. It would have been so much better if there was more space on the deck when using the hot tub. The lack of towels to use for the hot tub presented problems in my view. I cannot accept that this is luxury accommodation. However the charge reflects a higher standard than that provided"
"Facilities were top class, loved that shower and toilet block was heated. Unfortunately rain was bucketing down the night we stayed so this made a difference."
"Lovely area the site is situated in, fantastic scenery.
The Caravan we hired was in excellent condition and a pleasure to stay in.
Good Swimming pool and facilities.
Entertainment on Saturday night was very good. (The Glasgow Blues Brothers)"
"Lovely big family lodge for us all and great location"
"The Lodge was clean, however, the furniture outside was mouldy and covered in slugs."
"Clean, comfortable, peaceful, beautiful setting, friendly efficient staff, pet friendly"
"Have been more than once & absolutely love it, clean,friendly site with stunning views & great amenities"
"wonderful views very relaxed arcade area very dated alot of machines not working a pity due to weather room for improvement"
"great location and helpful staff"
"Iwas their in July with my grandaughters The staff throughout were excellent"
"Outrageously expensive for what we got."
"Lots for our 3 year to do. Meals were lovely"
"Over all it was good I was born and raised in Sandbank and brought 10 family members home from the states for a wedding. Other than having to pack a full case with just towels and dish towels for ten people the lodges were good. Many of the machines were down most of the time we were there. Food was good . My biggest problem was the attitude of the manager when I brought up a problem we had when we had the lodges do our laundry (Tag number 134155. 976) with our whites all turned pink including new new men's white shirts we had just purchased underware socks when I came up on Sunday to report it they said it was closed I explained we'd be leaving early in the morning they said the manager would handle it. We checked out and the " manager " asked what did I want him to do about it. I said what do you normally do he said rewash it I explained they didn't say that before then he wanted to see it again I had it the day before they never asked to see it now we have 12 suitcase jammed into 2 cars with 10 people waiting to get on the road so that wasn't feasible he really couldn't have cared less after spending that much money for the two lodges I was really saddened at the couldn't care less attitude Not a good representive for customer service business"